What Retail Medicine Can Teach the Healthcare Industry about Creating a Positive Patient Experience
Host Beth Friedman talks with Robin Ntoh, VP of Aesthetics at Nextech, a health IT company focused on dermatology, ophthalmology, plastic surgery, and medspa. Together, they discuss the need for better patient experiences in healthcare and explore the importance of delivering white glove customer service in all care settings. Whether it’s the Ritz or Nordstrom’s, other industries figured out how to improve the customer experience…now it’s our turn!
Listen to the Conversation
Takeaways
- Patient experience can make-or-break retention, outcomes, and healthcare’s bottom line, which is why exceptional service must be a priority for ever healthcare provider organization.
- Equip staff with proper training and tools so they can deliver top-notch customer service through each step of the patient journey.
- Evaluate your organization as if you were a new patient. Walk through the entire healthcare process, identify pain points, and create a strategy to resolve issues and barriers.
- Tailor the experience to your patient population’s specific needs, wants, and expectations.
- Invest in technology to streamline and reduce burden on patients and staff.
About the Show
FINN Voices
Amplifying the power of health innovation to improve people’s lives.
FINN Voices amplifies the power of health innovation and information technology. Hosted by health experts from FINN Partners, each episode offers a peek behind the curtain of innovation with healthcare’s leading changemakers. We talk about their ideas and challenges along the way; continually shaping critical conversations and introducing the new health technologies that lie ahead.
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