Removing Friction Through Personalized Healthcare Experiences
A Conversation with Kathy Azeez-Narain
Kathy Azeez-Narain, Chief Digital Officer, Hoag
Twitter: @hoaghealth
In her role as Chief Digital Officer, Kathy leads the development of Hoag’s Digital Strategy & Transformation to maintain Hoag’s position as an innovator in delivering both the highest quality care and exceptional patient experiences. This includes optimizing the relationship between our patients and their health information data, utilizing digital tools to develop, design & enhance the patient experience, and effectively moving patients from offline to online by way of a comprehensive digital eco-system.
Kathy is a digital product leader with more than a decade of experience in product development and marketing within the financial services industry. She joins Hoag from American Express, where she held various leadership roles driving digital product, marketing, and data strategies for the company. It was here that she delivered some of the first ever digital solutions for the organization including mobile experiences that better connect businesses to their cards, centralized data platforms and in-house design/creative solutions and teams.
Listen to the Conversation
Episode Takeaways
- Digital product leader, Kathy Azeez-Narain, shares the similarities and differences she’s encountered leading Digital Transformation in the Financial Services industry compared to Healthcare.
- Learn which three foundational indicators Ms. Azeez-Narain uses to measure and determine Digital Transformation success.
- Why and how Ms. Azeez-Narain obsesses over the customer to understand what can drive influential conversation between payers, providers, and patients.
- Hear how Hoag is bridging the gap between primary care, the patient, and specialty care.
- Steps for digital leaders and healthcare organizations to take to account for implicit bias and ensure there is diverse thinking, leading to solutions that provide exceptional experiences.
Hosts
Alan Sardana
For nearly a decade, Alan Sardana has combined a unique blend of curiosity and community-advocacy to uncover and disseminate best practices in healthcare innovation. He is an award-winning filmmaker, science advocate and startup enthusiast, having played an instrumental role in supporting multiple startups advance from seed financing through multiple funding rounds.
Alan is currently the Marketing Lead at SeamlessMD—the leading Digital Patient Engagement platform for health systems to engage, monitor and stay connected with patients across healthcare journeys. In his role, Alan is responsible for developing and advancing SeamlessMD’s positioning and partnerships.
Dr. Joshua Liu, Co-founder & CEO, SeamlessMD
Twitter: @joshuapliu
Dr. Joshua Liu is a physician turned entrepreneur. He is currently the co-founder/CEO of SeamlessMD, which provides the leading Digital Patient Engagement platform for health systems to engage, monitor and stay connected with patients across healthcare journeys.
Joshua graduated as a medical doctor from the University of Toronto. During his medical training, he co-led a research project at UHN on hospital readmissions and sat on UHN’s physician advisory group for post-hospital discharge follow up. As a result, Joshua was inspired to develop technology to better support patients and prevent adverse outcomes such as a readmission – which ultimately led to him co-founding SeamlessMD.
About the Show
Rated one of the top 30 Best Digital Health Podcasts by FeedSpot, The Digital Patient takes an “edu-taining” approach to all things digital patient care. On this show hosts Dr. Joshua Liu, and Alan Sardana talk with healthcare, technology, and innovation leaders about the latest advancements in digital health, trends in digital transformation, and strategies for optimizing the patient experience. Guests include Dr. Becket Mahnke, CMIO, Confluence Health, Dr. Denise Basow, Chief Digital Officer, Ochsner, Dr. Michael Radtke, CMIO, Intermountain Health, Duska Kennedy, Chief Digital Officer, North York General Hospital, Dr. David Putrino, Director of Rehabilitation Innovation, The Mount Sinai Health System, Dr. Jay B. Shah, Chief of Staff, Stanford Health Care, and many more. Follow & join the conversation at #TheDigitalPatient.
