Patient Experience Week

Patient Experience Week is an annual event to celebrate healthcare staff impacting patient experience everyday. Inspired by members of The Beryl Institute community, PX Week provides a focused time for organizations to celebrate accomplishments, reenergize efforts and honor the people who impact patient experience everyday. From nurses and physicians, to support staff and executive professionals, to patients, families and communities served, the Institute hopes to bring together healthcare organizations across the globe to observe PX Week. We gathered some announcements and social media chatter about the event.

Happy Patient Experience Week from The @BerylInstitute team! We look forward to seeing your celebrations from wherever you’re at around the world. Use hashtag #PXWeek to share on social media, or email us your photos/celebrations https://t.co/9S6yPWoBye pic.twitter.com/XTxkFcdQY8

— The Beryl Institute (@BerylInstitute) April 23, 2018

#PXTogether Opening Video from #PX2018

Why Patient Retention is the Foundation of Hospital Success
Universal Hospital Services, Inc., a provider of health care technology management and service solutions to the health care industry, discusses the importance of recognizing patients as consumers in today’s culture. “Patients, with more options and more of their own money at stake, through high-deductible health plans, are demanding a more patient-friendly experience. These empowered consumers now access unlimited information anytime, anywhere. Similar to the research they do on a daily basis in other areas of their consumer lives, patients now seek out objective metrics and readily switch allegiances. They’re heavily influenced by HCAHPS scores, patient review websites, third-party ratings, etc. As a result, they’re acutely aware of what to expect and are more critical than ever about where they choose to seek care.”

Patients are using publicly available data to determine where they seek care. This #PXWeek, we take a look at several key factors that can impact #patientsatisfaction and offer steps that #hospitals can take to improve the #ptexp. Read more #IMPX >> https://t.co/bDTnuOr5CV pic.twitter.com/zyQESBc7eP

— UHS (@UHSSolutions) April 24, 2018

SCI Solutions Acquires DatStat to Lead Digital Patient Engagement
SCI Solutions announced it has acquired DatStat, a leading provider of patient engagement and digital health tools. The combination of SCI’s market-leading patient scheduling, referral management and revenue cycle software with DatStat’s digital self-service tools for pre-visit preparation, secure messaging, visit summaries and care plans, creates a complete patient access and engagement solution for patients to conveniently connect with their care teams and manage their health.

SCI Solutions + DatStat create a platform to give consumers a convenient, retail-like experience when accessing and managing their care #PXWeek #PatientExperience #PatientAccess. Learn more: https://t.co/i8p9tVnqiE pic.twitter.com/OT0HY0WNPO

— SCI Solutions (@SCI4Healthcare) April 24, 2018

Celebrating Patient Experience Week
West Park Healthcare Centre (@westparkhcc) in Toronto, Ontario Canada provides specialized rehabilitation, complex continuing and long-term care services. In order to celebrate their staff during Patient Experience Week West Park organized a 5 Day Challenge to engage patients in a special way each day of the week. Check them out for some simple, great ideas to use with your own organozation.

It’s Day 2 of the Patient Experience Week Challenge. Today we’re challenging staff to offer to help a patient or visitor to their destination in the hospital. #PXweek #PtExp #GetYourLifeBack pic.twitter.com/Hrip11wXQ8

— West Park Healthcare (@westparkhcc) April 24, 2018

Healthcare Providers Need t0 Practice Self Care
Just like the adult who needs to put the face mask on first in the airplane before helping the child, healthcare providers need to look out for their own well-being in order to provide a positive experience for their patients. Sound Physicians (@SoundPhysicians) shares this helpful article focused on resilience from Harvard Health Publishing.

Caring for patients calls for healthcare providers to care for themselves! Celebrate #PatientExperience week with these 6 vital tips to remain resilient, avoid #PhysicianBurnout and be the best provider you can be. #PXWeek #patientexperienceweek https://t.co/wEwbMxkJ14

— Sound Physicians (@SoundPhysicians) April 25, 2018