From the Gift Shop to the C-Suite
When technology and leadership align, the future of healthcare becomes an exciting frontier of possibilities.
On this episode of Leader to Leader, host Ben Hilmes speaks with Rich Miller, Executive Vice President and Chief Business Strategy Officer at Northwell Health. Rich reflects on his rise from a hospital gift shop to senior leadership at one of the nation’s largest healthcare systems. From driving automation to navigating pivotal moments like 9/11 and the COVID-19 pandemic, Rich shares the lessons that have shaped his approach to leadership.
In addition to his leadership journey, Rich highlights Northwell’s commitment to leadership development, showcasing how mentorship and stretch roles empower emerging leaders to thrive. Rich also discusses the role of AI and automation in reducing costs, boosting efficiency, and enhancing the consumer experience. Whether advancing revenue cycle management or leading through crises, Rich provides actionable strategies for healthcare leaders striving to make a meaningful impact.
Listen to the Episode
Key takeaways from this episode:
- How Rich leveraged automation and AI to cut costs and improve efficiency while enhancing the consumer experience in healthcare.
- The value of mentorship and stretch assignments in Northwell’s leadership development programs, empowering the next generation of healthcare leaders.
- Why collaboration and innovation are critical for navigating challenges like 9/11, COVID, and the evolving revenue cycle landscape
About Leader to Leader
Healthcare’s Brightest Leaders Discuss the Industry’s Biggest Challenges
Join host Ben Hilmes on Leader to Leader for thought-provoking conversations on leadership with some of the industry’s brightest minds. We talk with healthcare CIOs, CEOs, and thought leaders on topics that range from organizational culture and change management to technical innovation and healthcare modernization.
You’ll learn from their successes and take away valuable insights to fuel your own leadership journey each week on Leader to Leader.
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