‘An Arm and a Leg’: Don’t Get ‘Bullied’ Into Paying What You Don’t Owe

Caitlyn Mai thought she did everything right. She called ahead to make sure her insurer would cover her cochlear implant surgery. She thought everything went according to plan but she still got a bill for the full cost of the surgery: more than $139,000.

What Caitlyn did next is a reminder of why a beloved former guest once said you should “never pay the first bill.”

This episode of “An Arm and a Leg” is an extended version of the July installment of the “Bill of the Month” series, created in partnership with NPR.

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This is original content from KFF Health News, a national newsroom that produces in-depth journalism about health issues and is one of the core operating programs at KFF — the independent source for health policy research, polling, and journalism. It is reprinted here with permission.